SJI Bill of Rights & Grievance Policy
 
PARTICIPATION IN SJI ACTIVITIES I. CLIENT/PARTICIPANT BILL OF RIGHTS 1) The client/participant has the right to considerate and respectful care. 2) The client/participant has the right to obtain from any staff member complete and current information concerning delivery of services in terms the client/participant can reasonably expect to understand. 3) The client/participant has the right to receive from any staff member all information necessary to give informed consent prior to the start of any procedures, treatment and/or services. 4) The client/participant has the right to refuse treatment/services to the extent permitted by law and to be informed of the legal consequences of such actions. 5) The client/participant has the right to every consideration of privacy concerning his or her own service plan. 6) The client/participant has the right to expect that all communications and records pertaining to care be treated as confidential. 7) The client/participant has the right to expect reasonable continuity of care and follow-up appointments and/or referrals if necessary. The client/participant has the right to be informed of service alternatives when participation in SJI programs is no longer appropriate. 8) The client/participant has the right to know what program rules and regulations apply to his or her conduct as a client/participant. All SJI clients/participants are responsible for being considerate of the needs of others. Unacceptable conduct includes acts/ threats of verbal and/or physical violence against staff and/or other participants. 9) The client/participant has the right to exercise their rights without regard to race/ethnicity, religion, national origin/culture, gender, sexual orientation, age, disability, or community and/or political affiliation(s). 10) The client/participant has the right to file a complaint/grievance without compromising their future access to SJI programs or services. II. CLIENT/PARTICIPANT GRIEVANCE PROCEDURES 1) Copies of this Grievance Procedure will be posted where clients/participants are seen. Copies will also be available for any client/participant who requests one or who indicates that he/she has a suggestion or grievance. 2) If a client/participant has a suggestion or grievance, staff involved in the situation will initially attempt to accommodate the suggestion or resolve the grievance informally. 3) If the matter is not informally resolved and if the client/participant has not already done so, staff will ask him/her to complete a suggestion/grievance form, assisting the client/participant as requested or indicated. 4) The client/participant will then be referred to the program supervisor, who will meet with the client/participant and staff to accommodate the suggestion or resolve the grievance to the satisfaction of the client/participant and staff. 5) If the program supervisor is unavailable or is unable to resolve the matter, the client/participant will be referred to an agency Director (Executive Director; Medical Services & Research Director; Clinical Director), who will likewise meet with the client/participant. 6) If the matter is still unresolved to the satisfaction of the client/participant, copies of the suggestion/ grievance form and any other pertinent written materials will be given to the Board of Directors. 7) The Board of Directors or a duly authorized subcommittee will review the issue with the client/participant, involved staff, and any other appropriate party, and review all written materials pertaining to the matter, at its next regularly scheduled or emergency meeting. 8) The decision of the Board of Directors is binding on the parties and shall be implemented by the agency director.
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Friday, January 25, 2008