Why Choose Us
West Side ENT provides a full range of unique services for all your ear, nose and throat problems including:
Same Day Appointments: You don’t have to wait weeks to see Dr. Park for your ear pain or sinusitis. Through smart and efficient scheduling techniques, we are able to offer same day or next day appointments in most cases.
Direct Page System: Even though our office may be closed, the doctor is available to you 24 hours a day, 7 days a week. Just call (212) 315-9058 for directions.
A Live Person On The Phone: We don’t use those annoying automated phone trees during regular business hours. You’ll get a friendly and smiling person on the other end, usually within 2-3 rings. We always ask for your permission before placing you on hold.
The Doctor Will Personally Call You With Test Results: As soon as your test result comes in, he will call you with the results, even when it’s normal.
No Interruptions During Your Visit: During your time with Dr. Park, he generally does not take any calls—not even calls from other doctors (except for life or death medical emergencies or an unusual situation).
Complementary Benefits Check: We go beyond just checking if you are “covered”. We speak with a live insurance customer service representative to get as much detail about what’s covered and what’s not, coverage for procedures, diagnostic tests, as well as co-pay, co-insurance, deductible, and flexible health savings information.
Fast and Accurate Claims Processing: We will complete, and submit all of your insurance forms for you electronically (or on whichever form that is appropriate)—even if we don't participate with your insurance plan.
Appeals and Pre-certification Services For All Covered Services: We take pride in managing your claims with 99% accuracy on timely filing and appeals submission processes to ensure that your claims are paid correctly to ensure that any administrative mistakes made by your insurance or by our office doesn't end up costing you unnecessarily. We also Pre-certify your prescriptions, procedures, and any other ancillary services that require pre-certification by your insurance company.
Acceptance of Multiple Assignment of Benefits: Currently, we accept discounted plan fees from over 25 major insurance companies including: Aetna, Cigna, Empire BC/BS, Oxford and United Healthcare (access our full list from our Insurance Participation section).
Multiple Payment Methods – Financial Flexibility: We accept cash, checks, MasterCard, Visa or American Express.
Pay by Phone Option: Avoid any late fees by paying your bills by phone. Just call us with a credit card number and we can process it right away.
Insurance Review and Analysis From Our “In-House Claims Experts”: If you're ever confused about how your insurance claim/payment was processed, our friendly and knowledgeable Claims Coordinator will be happy to review these items with you at any time.
We’re Drug (Rep) Free: Dr. Park does not see pharmaceutical representatives in the office. This means that he has more time to spend with patients, and is less influenced by the drug company’s sales pitches. He keeps updated on the latest advances in medications by reading the medical journals, not listening to drug reps. more
Get a Massage: Relax and melt away the stresses of the day in our Shiatsu massage chair which is available in each exam room.
Patient Education: Your visit doesn’t end after your encounter with Dr. Park. You will receive complementary educational newsletters and brochures that are useful and fun to read.
Steven Y. Park, M.D.
Otolaryngology – Head & Neck Surgery
(212) 315-9058
