To be an effective leader in addressing current challenges in education, it is critical that educators understand the significance of social and emotional intelligence. It is imperative that leaders nurture positive human capacities in themselves and others. How do we calm those who approach us with hostility and anger? How do we respond when employees in the workplace experience trauma and sadness? The works of Daniel Goleman, Terrence Deal, Parker Palmer, and others are reviewed to assist leaders in responding to issues such as these with social and emotional intelligence.