Ocean Camp San Carlos, A.C.

Business Policy, Payment and Refund information

Ocean Camp San Carlos is an organization which provides community education, service projects and adult educational tours. Our tours help to fund service projects while at the same time offer great value to our membership.

We negotiate all aspects of a tour to reduce costs for our members. To do this we make group buys of such items as airline tickets, hotel rooms, local transportation, side excursions, music performances, museum fees and nature park entrance fees. We buy these items well in advance and by buying for the group to gain the largest discounts that we can. We do not skimp on quality, but are able to pass the saving on to you.

We cannot however act as your banker. This is why we ask for two payments for each tour: a non-refundable "deposit" of approximately 40% of the total cost of the package, followed by the "balance" payment one month before departure. The reason that we do not offer a refund of the deposit amount is because we have spent your funds on items that can be used only by you. Your airline tickets are a good example. They are purchased in your name for a specific destination, date and flight number. Once we make the purchase the airline ticket(s) are yours. If you are unable to make the flight for any reason it is your responsibility to coordinate with the airline directly to change the date, for example. You will be furnished the reservation confirmation number. There will be additional fees charged by the airline involved, but your ticket date may usually changed several times, each time paying a fee. What we buy in your name in advance is yours whether or not you use it. Therefore, be ready to commit to the tour before your make a deposit, or be prepared to lose it. It is a policy of "shared risk, shared-reward."

The balance of your tour fee is due 30-days before departure. If you need to cancel, do so at least 10-days in advance of the departure day and your "balance" payment will be refunded. If you cancel less than ten-days before departure, your deposit will be lost and the "balance" refund will be reduced by 10%-per day.

We pledge to work to maximize any refund due you. When the tour that you were unable to complete is finished, we will have our accountants determine if any addition funds are available to be credited to you. This process may take more than a week to determine. We work to be fair.