Fuse-Systems
Audio Excellence
Fuse-Systems was founded by Tony Hunt
The Organisation had a humble beginning as an audio and lighting production outfit working from the rear of a Trailer
Clientele was established through the same principles found at Fuse-Systems today. A high level of personal service, a quality product and performing to schedule. These principles not only established new opportunities, but also developed stronger relationships with long-term clients.
Service is the product of the individual, not the company.
Fuse-Systems today is demonstrating enormous potential as an Australian audio production and Hire Company.
From the single audio system in 1983 Fuse-Systems has progressed considerably. Similarly the scope of service available from the Organisation has expanded enormously
Strategy & Philosophy
Fuse-Systems has developed its own unique personality. This is not by accident but rather reflects the enormous personal impact of its owner Tony.
It is their personal belief that "to focus only on the technical production is to miss the target". As a direct result of this Fuse-Systems is strongly orientated toward understanding the individual goals of each and every client.
Fuse-Systems’s team is motivated to work in harmony with the client, showing respect for the specific requirements of each and every transaction rather than purely focusing on the company the individual represents. Mutual respect, trust and comfort are generated and experienced by people, not companies.
However, the key factor in Fuse-Systems’s success lies in its approach to growth. Our decision for investing the fruits of our labour directly back into equipment enables our clients to benefit immediately from their support in a tangible way. Growth is essential, but can also be crippling if not carefully controlled and regulated. The Organisation works to carefully developed long and short-term business and marketing plans. This is to ensure that the organisation is not today’s shooting star lighting the night sky, and tomorrows burnt up debris crashing to earth.
Key Operatives
The Directors wholly privately own Fuse-Systems:
The Principle is: Mr Tony Hunt - General Manager.
Mr Tony Hunt.
Tony has been involved with both audio and lighting production for over 25 years. Tony has an electronics trade background (radio technician) and has used this ability as to support Fuse-Systems’s growth in the early years. His electronics experience gives the peace of mind in the planning and during major events with the complex interfacing of the vast array of equipment and utility requirements. Tony’s personal business managementl skills are invaluable in the long and short term strategic planing of Fuse-Systems.
Tony specialises in the project planning and scheduling of major events.
Event Management
Fuse-Systems has advocated the importance of event management for many years. Fuse-Systems has adopted a different approach. Nobody within Fuse-Systems’s Production Team is ‘sales’ orientated.
Rather, the Organisation is professionally supplemented by a highly experienced, and personally selected, contract production team.
Fuse-Systems’s project team is a unique blend of experienced managers with trade backgrounds in the audio and associated industries.
They are supported by a customized computer network. Project progress, available resources and performance to budget are updated instantly.
It is provided as a part of the Organisation’s minimum service level and is designed to ensure that Fuse-Systems’s reputation for performance to schedule and commitment to quality is not jeopardised.
We are Team Players
Fuse-Systems’s strength undoubtedly lies in its wider team.
From the top of the Organisation right through to the bottom everybody is encouraged to feel a part of the team. There is no ‘door’ to senior management that has to be opened - Open discussion on a level basis is encouraged and expected.
Feedback is regular and consistent ensuring all are aware of the Organisation’s current status. Success is openly discussed and celebrated where appropriate via regular social functions.
Disappointing results are equally openly discussed with a view to resolution and improvement.
The secret to Fuse-Systemss totally dedicated team lies in the fact nobody keeps secrets.
This same strategy is applied to all clients.
The client is considered a part of the process, and is therefore regularly consulted and informed. If a problem does arise it is guaranteed the first person to know will be the client.
The extension of this same ‘no surprises’ strategy is understanding the clients overall production policies and long-term targets. This allows Fuse-Systems the opportunity to be pro-active in the pursuit of production concepts and programs for these longer term targets.
It is understood that as a part of the team Fuse-Systems’s staff are representing the client when on site and dealing with third parties. Fuse-Systems is therefore conscious that its’ team’s behaviour and performance is reflective upon the client.
The final element of this team approach is the Organisation’s open house policy to the client. Subject to the confidentiality of other clients’ programs, Fuse-Systems always welcomes the client into the facility to see first hand the processes involved in concert preparation, projects status and meet first hand those responsible for building and designing the end concert production that their customers will enjoy.
Quality, Performance -The Delivery of Promise
Fuse-Systems has developed an enviable reputation as a quality Sound Production Company
During the late 1980’s and early 1990’s it became fashionable to acquire accreditation to Australian Standards for quality management. Fuse-Systems carefully reviewed this option and resolved to adopt the most valuable elements of the Australian Standards Quality system. The organisation was conscious however not to suffer from the systems inherent complications that generated unnecessary expense.
Further to this, by maintaining a quality strategy of best product for a justified expense, the organisation has managed to develop a warranty approach that is equally flexible.
A similar strategy is applied for the guarantee of performance.
Fuse-Systems is aware of the practice of competing organisations to casually commit to critical deadlines and schedules in order to win new business. More often than not, the commitment is not backed by serious intention.
The client is forced to evaluate the reliability of each alternative organisation and the associated commitment. When a bid is accompanied by a ‘cheap’ price and all the right assurances, it is difficult for the client not to accept the bid.
The regular failure of such low biding organisations to perform creates frustration for the client and reflects poorly on the concert production industry.
Fuse-Systems is very proud of its reputation for getting things done. When a commitment is made to the client, it is fully intended to be met. If there is a serious doubt about achieving the client’s deadline, or if problems do arrive, the client is always the first to know.
We restate the Organisation works on the principle of ‘no surprises’.
The underlying strategy is simple - Fuse-Systems intends reducing the risk to the client of selecting the wrong supplier by offering an industry-leading package of quality, performance and warranty.
Pricing Strategy
Fuse-Systems is fully aware that the current market is price conscious.
To this end the organisation is consistently motivated to provide the client with the best possible value for money. Regularly this also brings to the client the lowest price.
This is not always the case however.
There is a distinction between the best value and the cheapest price. Fuse-Systems is not motivated to provide the cheapest price. The concept that quality does not cost any more is a fallacy. There is an element of cost associated with providing a quality product that is ‘fit for purpose’.
The pursuit of the cheapest price sees this element removed and the minimum expected performance jeopardised.
Fuse-Systems has worked diligently to establish its reputation for performance and quality.
The Organisation is not prepared to tarnish this reputation by providing a cheap product with a questionable ability to perform.
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© 2006 John Bosua Email
