Complete Work History
TRI-CITY MEDICAL CENTER - ACCESS MANAGEMENT REP
June 2011 - Present                                     Oceanside, California - (760) 724-8411
 
• Register/Admit patients to the hospital for various procedures
• Verify insurance eligibility
• Accept payments from patients
 
INTERN PROFITS - PUBLIC RELATIONS/SOCIAL MEDIA INTERN
Feb. 2011 – Present                                        San Diego, California - (858) 274-4241    
 
• Report directly to President and CEO of the company
• Provide Public Relations and Social Media support
• Offer feedback/input on decisions about the business
• Edit marketing materials
• Draft press releases
• Seek out and contact reporters and bloggers,
• Monitor media for publicity opportunities and partnerships
• Manage the Twitter account and Facebook fanpage
 • Promote Intern Profits through various forms of social media and social bookmarking
• Take on various other projects as assigned
 
KATTZ PUBLIC RELATIONS - INDEPENDENT PR/MARKETING PROFESSIONAL
Oct. 2009 – Present                                                                                                     
• Accept and complete contract work for companies needing assistance with public relations and marketing projects
 
MARINE CORPS COMMUNITY SERVICE – STARBUCKS ASSISTANT MANAGER
Feb. 2010 – June 2011                   MCRD San Diego, California - (619) 725-6226                                               
• Hired as shift supervisor; promoted to Assistant Manager within two months
• Train/Supervise employees to adhere to Starbucks and Marine Corps Community
  Service standards
• Prepare and submit weekly sales report for Starbucks corporate
• Observe par levels and order food, dairy and supplies accordingly on scheduled days
• Review and approve timesheets for payroll
• Review and approve weekly schedules as needed
• Prepare and submit daily sales reports for MCCS
• Assist and support Store Manager with duties as needed
• Reconcile registers in/out; verify all monies contained in safe on a daily basis
• Conduct monthly inventory
• Mastery of all drink & food products
• Provide outstanding customer service at all times
 
 
ASHFORD UNIVERSITY – ENROLLMENT ADVISOR  
 
June 2008 - Feb. 2009                                            San Diego, CA - (858) 513-9240
 
• Have extensive knowledge of the university and its programs
• Contact prospective students and help them to get the information they need
• Pre-qualify prospective students for eligibility to enroll and eligibility to apply for
  Federal Financial Aid, if applicable
• Help interested students throughout the enrollment process – advise upon which  
  degree program best meets their needs, and assist with filling out all necessary  
  documentation
• Orientate the student to the online classroom, once enrolled
• Monitor attendance and help the student to stay on top of their coursework
• Work closely with the student throughout entire first course, and provide assistance  
  when needed.  Remain available to help until student graduates their degree program
• Work closely with the student’s Financial Services Advisor, Academic Advisor, and
  Matriculation Coordinator
• Experience with REAP, Shoretel, and CampusVue
 
 
AMN HEALTHCARE – TRAVELER QUALIFICATIONS REP
 
Sep. 2007 - June 2008                                             San Diego, CA - (858) 792-0711
 
• Document thorough and accurate information regarding current/potential Nurse
  Travelers’ skills and experience by contacting former/current supervisors
• Internal Customer Service―work closely with Nurse Recruiters, Quality  
  Management, Clinical Liaisons, and Hospital Account Managers to provide  
  information needed in a timely manner
• Verify dates of employment with Human Resources
• Prioritize files according to expected deadlines
• Problem solve in order to complete files that have missing information or need to be
  completed immediately
• Document written references and file properly with Document Control
• Verify all information, including the supervisor’s title, to ensure that it is accurate
• Review files with end date changes in employment history; make adjustments as  
  needed
• Created new, more efficient and detailed reference sheets for complex medical
  professions that are still currently in use by the company
 
 
APPLE, INC. - CAMPUS REPRESENTATIVE   
 
Mar. 2006 - Aug. 2007         Account Executive Terry Schulenburg - (949) 480-9274
 
• Advertised education discount to students, faculty and staff at Cal State San Marcos
• Assisted campus bookstore in increasing sales of Apple brand products
• Constructed ideas for attracting attention of students, faculty and staff to drive sales  
  to the campus bookstore and/or online store
• Looked for and discovered new ways to incorporate Apple brand products on campus
  and in the classrooms
• Provided customer support when necessary; assured issues were resolved
• Listened to concerns and ideas of students, faculty and staff and worked through  
  Apple to meet their needs
• Partnered with student organizations and student housing to promote the Apple brand
 
 
STARBUCKS – SHIFT SUPERVISOR       
 
Dec. 2003 - Jul. 2007                                        Cal State San Marcos - (760) 750-4757
 
• Supervised employees during shifts, including counting registers in and out
• Helped store manager to make supply orders
• Provided effective and friendly customer service
• Prepared drinks properly in a timely manner and to strict specifications
• Provided extensive training for new employees
• Conducted inventory at the end of every month
• Helped store manager to make supply orders
• Mastered knowledge of all products, drinks and food
• Worked on register as cashier
 
 
MIMI’S CAFÉ – SERVER/HOSTESS  
 
Mar. 2003 - Aug. 2003 and Aug. 2003 - Nov. 2003
 
Lake Forest, CA - (949) 457-1052 and Oceanside, CA - (760) 721-7170
 
• Hired as hostess; trained as “to-go” hostess and promoted to server
• Provided effective and friendly customer service
• Provided accurate wait time and seat customers in an efficient manner
• Took reservations; set up tables for larger parties
• Took and placed drink and food orders in a timely manner
• Kept kitchen, waiting room and bathrooms clean
• Developed extensive knowledge of available foods (including desserts), wines and  
  beers
• Acted as the cashier to customers
 
 
ANCHOR BLUE – SALES ASSOCIATE       
 
Feb. 2001 - Jul. 2002 and Jul. 2002 - Nov. 2002
 
Laguna Hills, CA – (949) 768-5022 and Escondido, CA (760) 741-8260
 
• Provided effective and friendly customer service
• Promoted sales to customers through suggestive selling techniques
• Supported Loss prevention
• Greeted customers and informed them of sales
• Kept store straightened and clothes folded properly
• Prepared displays according to specific plans
• Assisted in conducting inventory
• Prepared stock for placement on the floor by installing theft sensors and organizing
  merchandise
• Worked on register as cashier
 
 
HAUTE CAFFE – BARISTA         
 
Mar. 2000 - Jan. 2001                Rancho Santa Margarita, CA – No longer in business
 
• Provided effective and friendly customer service
• Prepared drinks, bagels and sandwiches in a timely manner
• Kept store clean
• Trained new employees
• Transferred money between safes at two different store locations
• Counted registers in and out
• Ran daily register reports and logged information
• Shopped for and picked up needed supplies